The goal for EXPERT was to create an app that allows users from anywhere in the world, to instantly connect with an Expert in virtually any field through our application.
EXPERT was designed with a user-centric approach, based on heuristic research,
validated assumptions and repeated user testing.
Expert video walkthrough
User Journey Maps
To gather a rough idea of how I envisioned EXPERT, I started wire-framing with paper and pencil. Later, I translated those low-fidelity wireframes into mid-fidelity, using Balsamiq.
Once I had a better understanding of EXPERT, I translated all my wireframes into high-fidelity wireframes using Sketch
By performing usability tests, I was able to gain a better understanding of how users interact with apps because it highlights problem areas that might not have been obvious beforehand.